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Paperless service – a local authority success story

Planning Portal Blog

Eastbourne Borough Council has made radical changes to the way it works. The result is the implementation of a paperless, multi-channel, customer contact case management system for use across council departments – including development control and planning policy functions.

In this first blog post we look at the background to the changes. A second part will look at the practicalities of paperless working.

In 2008 Eastbourne Borough Council’s received a poor comprehensive area assessment (CAA) report. The council’s response was to begin planning what it called the DRIVE programme – Delivering Real Innovation and Value for Eastbourne.

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